Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform me,
Marc Crössmann, Darmstadt, Germany, Email: marcsensart@web.de,
by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by me), without undue delay and in any event not later than fourteen days from the day on which I am informed about your decision to withdraw from this contract. I will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
I may withhold reimbursement until I have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to me. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Important Note: Exclusion of the Right of Withdrawal for Custom-Made Works
Under § 312g (2) No. 1 BGB (German Civil Code), the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
This applies in particular to:

• Commissioned works produced specifically after and according to your order

• Works individually customized to a client's specifications regarding format, motif, or finishing

For original paintings that are already completed, as well as for limited edition prints sold from existing, unchanged stock, the right of withdrawal applies as described above in the usual manner — even if the piece is a one-of-a-kind work or a numbered piece within an edition. Whether an exclusion applies in an individual case depends on the specific order; where a work is being made specifically for you, I will point this out separately during the ordering process.